Virtual Assistant Headquarters (VAHQ)
Empowering Ethical Work. Building a Better Tomorrow.
We empower African freelancers to provide ethical, top-quality services to global companies and nonprofits. We believe in earning through honest, hard work—helping build a sustainable, scam-free future.
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Our Mission
Expert Virtual Assistants at Your Service
VAHQ is a nonprofit organization supporting African freelancers who provide high-quality virtual assistant services. Each member is highly trained and thoroughly vetted, ensuring that you receive reliable, top-tier assistance tailored to your business needs.
Uplifting African Talent
By partnering with us, you contribute to empowering African freelancers, creating opportunities that foster growth and development.
Ethical Expertise
Our virtual assistants are skilled professionals who prioritize integrity and reliability, delivering high-quality support with care.
Sustainable Impact
We are committed to driving long-term economic growth through ethical work practices, benefiting individuals and communities alike.
How we're different
Committed to Honest and Ethical Work
At VAHQ, we oppose unethical work practices and scams. Our members are committed to earning an honest living by delivering exceptional value to clients. Your partnership promotes ethical employment across Africa and beyond.
- Empowerment Through Integrity
- Honest. Ethical. Trustworthy.
Our promise
Partnering with Global Nonprofits
Beyond serving businesses, VAHQ partners with nonprofits, offering essential tech services at little or no cost. By working with us, you contribute to supporting mission-driven organizations, amplifying their global impact.
- Extending Our Reach
- Supportive. Global. Meaningful.
What we do
How we deliver results
We offer a diverse array of professional services designed to streamline your operations and support your business growth. Our highly skilled and vetted virtual assistants are here to handle your essential tasks, allowing you to stay focused on achieving your core business objectives.
Graphic Design
Stand out with eye-catching designs. Our team creates logos, marketing materials, and social media graphics to elevate your brand’s visual identity and captivate your audience.
Bookkeeping
Keep your finances organized and compliant with our reliable bookkeeping services. We handle invoicing, accounts payable, and financial reports, ensuring your financial health is always in check.
Human Resources
Streamline your HR processes. From recruitment to payroll, our experts manage talent efficiently, keeping your team running smoothly and in compliance with regulations.
Administration
Stay on top of your tasks with our administrative support. We manage your emails, schedule appointments, and organize files to keep your operations running efficiently.
Customer Service
Deliver exceptional service with our dedicated agents. We handle customer inquiries, resolve issues, and ensure client satisfaction with professional and timely support.
Transcription
Get fast, accurate transcription for meetings, interviews, or any other audio content. Our VAs provide detailed, reliable transcripts that meet your needs.
Personal Assistant
Free up your time with a dedicated personal assistant. From scheduling to travel arrangements, we handle your tasks, allowing you to focus on what matters most.
Dedicated Chat Support
Offer real-time customer service with our 24/7 chat support. We ensure prompt, helpful responses to customer inquiries, keeping your clients engaged and satisfied.
Telemarketing
Boost your sales with our professional telemarketing services. Our team engages with potential clients to promote your business and drive revenue growth.
Web Developer
Enhance your online presence with custom-built websites and apps. Our developers create responsive, functional, and visually appealing platforms tailored to your business.
Data Entry
Let us handle the tedious data entry tasks quickly and accurately, freeing you to focus on business growth while maintaining organized and up-to-date records.
Marketing/Social Media
Expand your digital reach with our marketing and social media services. We manage campaigns, create strategies, and track analytics to help you grow online.
Impact-Focused and Affordable
Affordable Solutions That Make an Impact
VAHQ’s mission prioritizes impact over profit. We offer affordable services to businesses and nonprofits of all sizes, ensuring that while your needs are met, we’re also making a difference globally.
20 Hours / Week
Need help with the weekly tasks that nobody has time for? Hire a VA to help keep you on track!-
20+ hrs a week
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No lock-in contracts. Upgrade, downgrade or cancel at any time
Half Time
Business is good. Work is piling up. Need someone you can rely on to get things done? Hire a VA!-
30+ hrs a week
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No lock-in contracts. Upgrade, downgrade or cancel at any time
Full Time
Need someone who will learn to understand your business as well as you do? Hire a VA you can trust!-
40+ hrs a week
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No lock-in contracts. Upgrade, downgrade or cancel at any time
200+ Reviews
Frequently Asked Questions
VAHQ (Virtual Assistant Headquarters) is a nonprofit service organization that provides virtual assistant and tech-related services to businesses and nonprofits globally. Our mission is to offer sustainable and ethical employment opportunities to African Freelancers while delivering high-quality service to our clients.
We believe in creating a community where Freelancers can earn through honest means and contribute positively to society. As a nonprofit, we focus on delivering impact rather than profit, ensuring our services are accessible while helping combat unemployment and unethical practices in the digital workforce.
We will set up a group chat for you to freely and easily communicate with your VA.
You are free to choose other methods of communication. They should be discussed and agreed upon with your VA.
We aim to provide basic onboarding support to all VAs. We’ll bring your VA up to speed on client expectations, goals and metrics that have been shared with us.
Our onboarding also includes training on the software you use for project management and collaboration.
You are responsible for any additional training/onboarding of your VA. We believe you can best introduce the systems, processes and software you’ll require the VA to understand.
Our VAs are already paid very well. Our past experience has shown that if you start offering your VA bonuses for just doing their job, it becomes an expectation that causes issues in the future.
E.g., if you cancel, we may transfer the agent to another client that doesn’t offer said bonuses.
We appreciate the gesture, but we don’t work with commissions or bonuses — just the one flat monthly fee.
VAs may ask for days off and/or holidays. They may either make up for time missed.
Many of our clients will choose to give them time off when it is requested.
We are flexible and you need to be too, as the VAs are humans, not robots.
In the unlikely scenario that an agent requests to leave a project, we will make it the highest priority to recruit and assign another candidate at no cost.
An agreement for a notice period can be discussed directly with the agent.
Honestly speaking, we very rarely have this happen. Treat them well, and they’ll stick around for a very long time.
This should be discussed with our VA liaison.
In preparation for this unlikely event, we encourage the VA to document the onboarding process and training they receive when first onboarded.
VAs are contracted to VAHQ. We request that all contractors sign a confidentiality agreement with VAHQ after a thorough KYC.
Your entity is covered by our Privacy Policy.
Our commitment to ethics and quality sets us apart. VAHQ is not just another VA provider—we are a movement. Our members are highly trained, vetted professionals who are dedicated to delivering excellent service and building long-term relationships with our clients. Moreover, by choosing VAHQ, you are contributing to a larger mission of ethical work and community support.
Businesses of all sizes—from startups to established enterprises—and nonprofit organizations can benefit from VAHQ’s services. Whether you need virtual assistants for daily administrative tasks or specialized services like web development or social media marketing, VAHQ is your trusted partner.
We offer pro bono or discounted services to nonprofit organizations that align with our mission. This allows nonprofits to benefit from skilled virtual assistants and tech experts, helping them improve their operations while staying within budget.
Yes, this is encouraged.
We can add a 1-week or 2-week notice period to their standard contractor agreement if requested.
However, as this is a human-powered service, we can never guarantee unforeseen departures.
We may be able to provide you with a basic level of support for any days the VA is away. This should be discussed with our VA Liaison officer.
Your VA will always prepare and submit written reports summarizing tasks undertaken. This report will be tailored to your needs. You can request reports to be submitted daily, weekly, fortnightly, or even monthly.
Questions regarding written reports should be discussed with our VA Liaison Officer.
On a final note, we may be able to provide access to a productivity tracking tool, should this be of importance. Note: the subscription cost of this tool will be at your cost.
The use of tracking tools should also be discussed with our VA Liaison Officer.
No, there are no long-term contracts.
The service is month by month, so you can upgrade, downgrade or cancel at any time.
Payment is made to VAHQ, not the agent. Payment can be made via credit card.
Our VAs are all recruited across Africa and are always recruited and vetted by VAHQ. We do not outsource our hiring.
We hire VAs from across Africa for a number of very good reasons.
- Reliability
- Work Ethic
- Cost
- They are passionate, friendly and always prepared to meet and exceed expectations.
The majority of our African team are university educated and have previous customer service experience.
English is their second language, so written and oral skills are excellent.
We are happy to set up and provide your VA with a virtual phone number. We will also assist you in setting your VA up with this virtual number.
We bear the cost of the virtual phone number.
This should be discussed with the VA Liaison Officer.
Getting started is simple! Just click on Hire a VA button and fill out a request form. We’ll match you with the perfect VA based on your needs, ensuring a smooth and efficient working relationship.