CPHQ Preparation Course

November 1-2, 2011

This day and a half workshop is designed to teach the body of knowledge required to be a Certified Professional In Healthcare Quality. The course follows the CPHQ exam matrix and will help you to focus your study efforts in the following areas:

Section 1: Foundations, Techniques, and Tools
To identify key concepts in
• Quality management approaches
• Data management
• Patient safety
• Confidentiality
• Peer review
• Evidence-based quality management

Section 2: Information Management
To identify key concepts in
• Management of quality information
• Decision support
• Risk adjustment
• Comparisons and benchmarking
• Evidenced-based information and practice
• Statistical techniques and tools
• Balanced Scorecard

Section 3: Strategy and Leadership
To identify key concepts in
• Strategic planning
• Frameworks for healthcare systems
• Alignment of culture to support quality
• Performance improvement teams
• Risk management, utilization management, and case management
• Education and training

Section 4: Continuous Readiness
To identify key concepts in
• Accreditation processes
• Survey preparation training

Section 5: Change Management and Innovation
To identify key concepts in
• Priorities for change
• Forces for change
• Models for creating change
• Techniques for facilitating change
• Models for performance improvement
• Failure mode and effects analysis

Course materials will be provided at on-site registration.