VAHQ is sponsoring a
CPHQ Preparation Course
October 13-14, 2009
at
The Fredericksburg Hospitality House
Fredericksburg, Virginia
Instructor: Nancy Claflin, RN, PhD., CCRN, CPHQ, FNAHQ
Instructor biography: Nancy
Claflin Bio
This day and a half workshop is designed to teach the
body of knowledge required to be a Certified Professional
In Healthcare Quality. The course follows the CPHQ exam
matrix and will help you to focus your study efforts in
the following areas:
Section 1: Foundations, Techniques, and Tools
To identify key concepts in
•
Quality management approaches
•
Data management
•
Patient safety
•
Confidentiality
•
Peer review
•
Evidence-based quality management
Section 2: Information Management
To identify key concepts in
•
Management of quality information
•
Decision support
•
Risk adjustment
•
Comparisons and benchmarking
•
Evidenced-based information and practice
•
Statistical techniques and tools
•
Balanced Scorecard
Section 3: Strategy and Leadership
To identify key concepts in
•
Strategic planning
•
Frameworks for healthcare systems
•
Alignment of culture to support quality
•
Performance improvement teams
•
Risk management, utilization management, and case management
•
Education and training
Section 4: Continuous Readiness
To identify key concepts in
•
Accreditation processes
•
Survey preparation training
Section 5: Change Management and Innovation
To identify key concepts in
•
Priorities for change
•
Forces for change
•
Models for creating change
•
Techniques for facilitating change
•
Models for performance improvement
•
Failure mode and effects analysis
Recommended pre-reading for this course is Q-Solutions
(2nd Edition). This book may be purchased on NAHQ.org ($125
member/ $145 non-member). Course materials will be provided
at on-site registration.
Cost: $325 (VAHQ member)
$375 (Non-VAHQ member)
Register before September
25th and use the code EB2009 for a $25 discount, EXTENDED
THROUGH 9/25.
> Member Registration
> Non-member Registration
Are you ready to take the exam? VAHQ is
offering a unique opportunity to take the exam in conjunction
with the
CPHQ Preparation Course or VAHQ Conference. See the documents
below for more detailed information and how to register
to take the exam in Fredericksburg following the CPHQ
Course or VAHQ Conference.
